Shipping

There is free delivery for all orders over £99. Orders under £99 will incur a delivery charge which will be calculated at the checkout.

Please note this is for Mainland UK only, excluding some restricted postcodes which are deemed extended surcharge areas. Orders for Northern Ireland, Republic of Ireland, Scottish Highlands and Islands, Channel Islands, Isle of Wight or the Isle of Man are subject to supplementary delivery charges and may take longer than our standard shipping times. If your delivery address is not mainland UK, please use the contact us page to let us know your requirements.

At present, we are unable to ship colour fountains and hand cannons overseas. Contact us for more information.

We aim to deliver orders within 7 working days (weekends and public holidays excepted).

All delivery times are subject to stock availability, warehouse capability and location of delivery address.

Please inform us of any order issues within 3 days of your delivery to allow us to investigate. If your order has not arrived within the agreed time frame, please notify us immediately.

Next day delivery may be available at an additional charge. If your order is time critical please call us to discuss your options (0330 321 3996)

Palletised delivery

Anything over 160kg will be delivered on a pallet unless otherwise requested. Please be aware the delivery driver will only take the pallet to your door. You should be prepared to move the pallet the rest of the way onto your premises. It is also your responsibility to dispose of the pallet after delivery.

If the pallet cannot be accepted at its destination and will be returned to the courier’s depot, this will result in another charge to the customer for the subsequent delivery.

Returns

Our Returns Policy covers 14 days after your purchase. Unfortunately, we can’t offer you a refund or exchange after that period.

To be eligible for a return, your item must be unused and in the original packaging.

To complete your return, we may require a proof of purchase.

If you wish to return your order, please contact us via email or the contact us form on the website.

A Product Returns Form must be filled in and included in your return. If you are unable to download the Product Returns Form, please email hello@ministryofcolours.com to discuss this.

Please note, we will not cover the cost of the return postage.

Refunds (if applicable)

Once your return is received it will be inspected and if the items are in the original packaging and suitable for resale, a refund will be processed.

A credit will be applied to your original method of payment; please note this may take some days to appear in your account.

Refunds will not include the original shipping charges.

Late or missing refunds (if applicable)

If you haven’t received a refund within 10 days, re-check your bank account or credit card statement again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you receive your delivery and there is a defective product, please contact us at hello@ministryofcolours.com.

Fountain Recycling Service

We no longer offer a fountain recycling service. You may be able to recycle the cannisters at your local waste centre.